Privacy Policy

Companion app by Rivus LLC · Effective date: October 9, 2026 · Last updated: October 9, 2026

1. Who we are

Companion ("the app") is published by Rivus LLC ("Rivus", "we", "us"). Rivus is the controller of the personal data described in this policy. You can reach us at support@rivussystems.com or by mail at Rivus LLC, 700 Mulberry Ave., Muscatine, IA 52761.

2. Information we collect

Information created when you use the app

• Account identifier. When you first open the app, we create a random anonymous account ID and a sign-in token tied to your install. We do not ask for your name, email, or phone number.
• Age confirmation. A record that you confirmed you are 18 or older at the age gate.
• Companions you create. The appearance options you choose and the text you write (such as name, personality and backstory).
• Personas. Optional descriptions of yourself that you save so companions can address you in role-play. Only include what you are comfortable sharing.
• Chats. The messages you send and the replies you receive, including role-play actions.
• Companion memory. Facts your companions remember from your chats (for example, a nickname you mentioned). You can view and delete these in the app.
• Generated images. Portraits and in-chat scene photos created for you, and the prompts used to create them.
• Gallery activity. Companions you submit to the public gallery, and any reports or blocks you make.
• Safety records. Results of automated moderation checks on messages, descriptions and images, and reports submitted by users.
• Usage counters. Daily message counts, token balance, login reward history and similar counters needed to apply limits and rewards.

Purchase information

Purchases are processed by Apple. We do not receive your payment card details or your Apple ID email. Apple provides us with transaction information (such as product, purchase date, renewal status, transaction IDs and refunds) so we can unlock Companion Plus and credit tokens.

Technical information

Like most online services, our servers receive basic technical data when the app connects, such as IP address, app version, device type, operating system version and request timestamps. We use this to run, secure and debug the service. We keep server logs only as long as needed to run, secure and debug the service.

Information you send us

If you email support, we receive your email address and whatever you include in your message.

3. How we use information

• To provide the app: create and store your companions, generate chat replies, portraits and photos, remember facts across chats, and sync your data to your account.
• To keep the app safe: run automated moderation on messages, descriptions and images (including an age check on images), review gallery submissions, and handle reports and blocks.
• To manage purchases: verify subscriptions and token purchases, apply message limits and token balances, and handle renewals, refunds and restores.
• To operate, secure and improve the service: prevent abuse and fraud, fix bugs, and maintain backups.
• To respond to you when you contact support.
• To comply with law and enforce our Terms of Use.

We do not use your data for advertising, we do not sell or "share" it for cross-context behavioral advertising, and we do not use it to build profiles for third parties. We do not use your chats to train our own AI models.

4. Service providers (processors)

We use the following providers to run Companion. They process data on our behalf under their terms and data processing agreements, and are not permitted to use it for their own advertising.

AI providers may retain data they receive for a limited period for abuse monitoring under their own policies (for example, up to 30 days). Based on our agreements and their API terms, they do not use our API data to train their models.

We may also disclose information if required by law, to protect the safety of any person, to address fraud or security issues, or as part of a merger, acquisition or sale of assets (in which case this policy will continue to apply).

5. AI-generated content

Companion replies, voice notes, portraits and scene photos are generated by artificial intelligence. Companions are fictional characters, not real people. Do not share information in chats that you would not want processed by our AI providers.

6. How long we keep data

• Account, companions, chats, personas and memories: until you delete them or delete your account.
• Saved images and portraits: until you delete them, the companion, or your account.
• Unsaved in-chat images: automatically deleted about 30 days after they are created unless you save them.
• Encrypted backups: kept only as long as needed for recovery, then overwritten. Deleted data disappears from backups as they roll off.
• Moderation and report records: kept as long as needed to keep the service safe and handle repeat abuse. Records about prohibited content involving minors may be kept and reported as required by law.
• Purchase records: kept as long as needed for accounting, tax and legal purposes.
• Server logs: kept only as long as needed to run, secure and debug the service.
• Support emails: as long as needed to handle your request.

7. Deleting your data

You can delete individual chats, memories, personas, images and companions in the app. To delete everything, go to Settings & account → Delete account. This permanently deletes your account and all of its server data, including chats, memories, personas, companions, generated images and voice notes (also deleted from our cloud storage), reports you filed, sign-in tokens, usage counts and your token balance. Gallery companions you published are removed. This cannot be undone. To handle refunds, chargebacks and tax and accounting duties, we keep a minimal record of your App Store purchases (transaction IDs, product, dates, amounts of tokens credited or revoked, and subscription status). These records are unlinked from your account: they are re-labeled with a one-way code that can't be traced back to you or your device, and they contain no chats, memories, images or other content. If you later restore your purchases with the same Apple ID, Apple's transaction ID lets us re-attach an active subscription to your new account.

Deleting your account does not cancel an Apple subscription. Cancel it in your iPhone or iPad Settings first (see Support). Apple keeps its own records of your purchases under Apple's privacy policy.

Because accounts are anonymous, deleting the app, reinstalling it, or changing devices may leave you unable to access your data again unless you can restore your account. If that happens, email us and we will help where we can verify the account.

8. Children

Companion is only for people 18 and older. Users must confirm their age when they first open the app. We do not knowingly collect data from anyone under 18. If we learn that a user is under 18, we will close the account and delete its data. If you believe a minor is using the app, contact support@rivussystems.com.

9. Security

We use encryption in transit (HTTPS), access controls, per-account authentication tokens, and encrypted backups. Access to user data is limited to what is needed to operate and moderate the service, such as reviewing gallery submissions and reports. No system is perfectly secure, but we work to protect your data and will notify you and authorities of a breach where the law requires.

10. Your privacy rights

Depending on where you live, you may have rights over your personal data. Many of them you can use directly in the app (view and delete memories, delete content, delete your account). For anything else, email support@rivussystems.com. Because accounts are anonymous, we may ask you to send the request from within the app or provide your account ID (shown in Settings) so we can verify it is your account. We will not discriminate against you for using your rights.

United States

Residents of California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon and other states with privacy laws may have the right to know and access the personal data we hold, correct it, delete it, receive a portable copy, and opt out of the sale or sharing of personal data, targeted advertising and certain profiling. We do not sell or share personal data for targeted advertising and we do not profile users in ways that produce legal or similarly significant effects. You may appeal a decision on your request by replying to our response; if you are not satisfied you can contact your state attorney general. An authorized agent may submit a request on your behalf where state law allows.

European Economic Area, United Kingdom and Switzerland

We process personal data on these legal bases: to perform our contract with you (providing the app and purchases); our legitimate interests (security, moderation, preventing abuse and improving the service), balanced against your rights; legal obligations; and your consent where we ask for it. You have the right to access, correct, delete, restrict or object to processing, and to data portability, and to withdraw consent at any time. You can complain to your local data protection authority.

Your data is processed in the United States. Where required, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses or the EU-U.S. Data Privacy Framework as offered by our providers.

11. Changes to this policy

We may update this policy. We will change the date at the top and, for significant changes, let you know in the app before they take effect.

12. Contact

Rivus LLC
700 Mulberry Ave., Muscatine, IA 52761
support@rivussystems.com